I submitted a support ticket, but the rep hadn’t heard about this issue. I haven’t heard back since imploring the rep to push this issue with Steinberg development.
It’s been there for 3 versions as far as I know. I recall seeing it in Nuendo 4, and another user here says it’s been in 3 versions of Cubase now (since v4).
My educated guess is that Steinberg hasn’t looked into this bug and won’t until some “lucky” customer figures out a perfect reproducible scenario (which likely doesn’t exist), or figures out how to hack the code, fix it, and sends the fix to Steinberg development to recompile.
I’ve never seen a company so reluctant to address stability issues in all my years in this industry.
Gee, that’s funny. A rep here in the US told me some time ago that this issue was fixed w v6. I think we all know it isn’t, but the fact that the rep said it was, means that he was aware of it.
Where are you located, and which support team did you use?
US - tech support via the support request form. Was this a field rep or tech support?
I doubt tech support and field reps would necessarily have the same info. In my experience,
tech support is often almost as much in the dark as customers are.
I know a field rep I might contact though. No idea if it will do any good, but worth a shot.
seems like anyone above first level support doesnt really give a crap in Steinberg.
I opened a ticket for another issue a while back, and while the first level support were responsive after the problem was escalated cause the issues was more to do with the code I didnt hear from anyone. after a while I asked for an update and first level got back to me, but suggesting just basic things to try which already didnt help before.
yes, sorry about that. though I’m not quite sure what the purpose of this thread is. I think its been established that there isnt a single problem which causes Cubase to hang on exit.
based on the fixes people post it seems like in most cases its related to external factors, like Silverlight or drivers (which would most likely cause blue screens).
also based on the poll almost half of the users have no issues. maybe the fix is more fundamental in how Cubase reacts when it encounters “unusual” situations. which might require major changes in its design, something other software might already have implemented. though I’m not a programmer so I’m just guessing.
anyways, for me things have been stable for a while. hope that doesnt change. lol
I am using 32bit 6.5 with the latest patch installed.
Had the problem using Cubase 6 and currently suffer the problem on occasion. It isn’t a consistent issue and seems to happen without any sort of pattern. Even when working in audio only (i.e. recording) it still doesn’t like to shut down properly.
It’s pretty irratating really. I’ve just moved across from the extremly stable Cubase 4 and now seem to be stuck with this niggling problem!
its weird how software reacts to sometimes seemingly unrelated things.
I had a problem with NI’s Battery 3. whenever I opened the program and clicked on the browser tab for the first time, it took about 3 to 5 minutes to finally show the contents while program became unresponsive. I tried various settings, even checked the registry. one day I decided to remove a pci controller card which had two DVD drives connected to it and now the tab in Battery opens in ~10 seconds. this happened even if I didnt have any DVD’s in the drives…
also I think I’ve noticed if I leave my USB webcam connected sometimes Cubase will stop when opening.
for anyone having shutdown problems, it might be worth trying different hardware/software configuration.
Someone had posted in another thread that after analizing why Cubase wouldn’t quit he saw that it was stuck in a loop trying to write to something. Can’t recall the specifics you have to do a search.
Just updated to 6.5. Updated Windows 7 (64 bit, using Cubase 32 bit) Tried every compatibility mode. STill hanging on exit. I am very tired of this. Log:
Log Name: Application
Source: Windows Error Reporting
Date: 15/05/2012 10:30:58 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxxxx
Description:
Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0
Problem signature:
P1: Cubase6.exe
P2: 6.5.1.117
P3: Cubase 6
P4: Cubase 6 for Windows
P5: Steinberg Media Technologies
P6: 200
P7: -1
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\pk\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_Cubase6.exe_d4a0f6c242bb798b8eb79ddb8c359ec5217a6eb_0fc846a0
Cubase 6.5.164bit with instance of BFD2.3.0.38 64bit hanging on close of project or exit program when project open.
Test Procedures
Test 1 :
Open cubase
Create empty project
Insert Instrument Track with BFD2 as Instrument
Close Project
= Hang
Test 2 :
Open cubase
Create empty project
Insert Instrument Track with BFD2 as Instrument
Remove BFD2 from the instrument track ie. go over to the inspector and change it to no device in the instrument track
Close Project
= No Problem
Test 3 :
Open cubase
Create empty project
Insert Instrument Track with BFD2 as Instrument
Close Cubase with project still open
= Hang
Test 4 :
Open cubase
Create empty project
Insert Instrument Track with BFD2 as Instrument
Remove BFD2 from the instrument track ie. go over to the inspector and change it to no device in the instrument track
Close Cubase with project still open
= No Problem
