I ran the updated to Cubase Pro 10.0.40 and when it gets to the additional content part of the install I get a popup window that says "Trying to install privileged Helper Tool. Please enter password.
I enter my MacOS password then get an error pop-up: “Steinberg Library Manager privileged helper has wrong version (-1,-1). Failed to establish privileged helper! Please get the latest Steinberg Library Manger and reinstall!”
So I download the latest version of the Library Manager v3.0.23 Build 206, and install. That goes ok. But then if I select any library in the Manager and click “Move”, I get the same pop-up error (see attached image file)
I contacted Steinberg customer support and we emailed back & forth a few times. The last response was that the service tech was “sending this up the food chain to see what they can discover”. Haven’t heard back yet.
Cubase works. I haven’t tested every single soundbank but my projects seem to be ok. But I do want to offload these sound libraries from my internal SSD to an external Thunderbolt drive.
Things I’ve tried:
- First Aid in Disk Utility
Manually change permissions on the /Library/ApplicationSupport/Steinberg folder to include read&write for my User Account.
Reset/Verify permissions command from Terminal
Cubase Update only file 10.0.40
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Try running the Halion 6 installer v6.3 (same error popup when it gets to installing the content)
Remove Cubase and run Cubase Full Installer 10.0.40
MacOS Mojave 10.14.6
Macbook Pro 15" i7 Radeon M370X