I ran the updated to Cubase Pro 10.0.40 and when it gets to the additional content part of the install I get a popup window that says "Trying to install privileged Helper Tool. Please enter password.
I enter my MacOS password then get an error pop-up: “Steinberg Library Manager privileged helper has wrong version (-1,-1). Failed to establish privileged helper! Please get the latest Steinberg Library Manger and reinstall!”
So I download the latest version of the Library Manager v3.0.23 Build 206, and install. That goes ok. But then if I select any library in the Manager and click “Move”, I get the same pop-up error (see attached image file)
I contacted Steinberg customer support and we emailed back & forth a few times. The last response was that the service tech was “sending this up the food chain to see what they can discover”. Haven’t heard back yet.
Cubase works. I haven’t tested every single soundbank but my projects seem to be ok. But I do want to offload these sound libraries from my internal SSD to an external Thunderbolt drive.
Things I’ve tried:
First Aid in Disk Utility
Manually change permissions on the /Library/ApplicationSupport/Steinberg folder to include read&write for my User Account.
Reset/Verify permissions command from Terminal
Cubase Update only file 10.0.40
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Try running the Halion 6 installer v6.3 (same error popup when it gets to installing the content)
Remove Cubase and run Cubase Full Installer 10.0.40
identical problem on my side. The problem first came up with the update to 10.0.40.
Got the same popup windows. The library manager ask for the password and then the message “Steinberg Library Manager privileged helper has wrong version (-1,-1). Failed to establish privileged helper! Please get the latest Steinberg Library Manger and reinstall!” pops up and content does not install.
I was hoping 10.5 will cure the problem but the same behavior happened during installing 10.5 update.
Then I completely removed Cubase 10 and tried an install from the fuzll 10.5 download – unfortunately same problem remains. Now Cubase is installed without any content.
Tried to fix permissions, update Halion 3 SE (same error), reinstall Library manager, new install from full install.
Steinberg customer support did not answer ticket (yet).
does not work…moving, removing…they all render this error - the privileged helper doesn’t work - at least in mac osx
The quick fix is to revert to using Steinberg Library Manager 3.0.23 or even Steinberg Library Manager 3.0.22 - which both work perfectly.
Be warned - the Padshop Pro 2.0.1 update also installs this buggy .24 Library Manager, you have to delete it from your apps folder
and install 3.0.23 again to get any functionality.
The previous versions do not appear to be in the FTP archive… but i kept a backup (of course), you can message me if desperate!
@Quantize - I am not able to send you a private message here (no idea why). Is there any way you could share v 3.0.22 or 3.0.23 Library Manager (for MacOSX) with me? My e-mail is pin18@wp.pl
please make sure that you have the latest Steinberg Library Manager installed:
A separate Download is available on the following website:
If the issue should persist afterwards please let us know which version of macOS you have on your system and if you have any additional antivirus, maintenance (ie. mackeeper etc.) or firewall software installed.
We are very sorry to hear that the issue persists on your systems.
Unfortunately we are unable to reproduce the issue on any mac in house, so we need to ask your for some manual file management.
The installer should usually clean up any old helper versions and replace them correctly.
Please delete the following files by hand, to make sure that they can be reinstalled:
Afterwards restart your computer to make sure that there is no open program blocking the files.
Then reinstall the Steinberg Library Manager with the installer from this page:
As stated above, you need to ensure that there is no interference by anti virus or maintenance programs (onyx, mackeeper etc.)
If the issue persists afterwards, please get in touch with our support department by opening a regular ticket.
I already tried removing both of those system files mentioned and installing fresh, but still it did not work. Dorico 3.1 also cannot install now even though previously it did. Well the app installs but no content is installed
I have the same problem: I’ve tried the two versions of the helper program on the Steinberg website, threw out the library files, cleared caches, all to no avail.
Irritating.
I have performed these steps, re-installed the latest library and cannot install RAST-A and a bunch of Groove Agent libraries I bought in the recent sale.
I’m on Mojave 10.14.6 - this is the first time in the history of using Steinberg (around 25 years) that I’m quite annoyed because I’ve purchased a whole bunch of stuff that I can’t use.
I’m not doing anything wrong, and I’m not a newbie with computers or a newbie to using and managing Steinberg libraries.
It also prevents all the libraries installing from the latest 10.5.10 Cubase update.
This is a bug - a decent one, and it’s impacting my very busy studio.
So version 3.0.23 opens, I can suddenly see all of my Padshop libraries (perviously only default library was visible) and also I’m able to import the recent purchases that I made.
Everything fails with this message, and the library manager is already the latest version.
What on earth am I supposed to do? Would love to use the expensive collection I paid good money for. Infuriating
And here I was always complaining about Avid and buggy releases… LOL. (although I am not laughing but rather sad as I want to use these sounds).
It fails even on halion 6 install let alone the library!.. Yes of course I put in my password correctly.
PS I manually gave it full disk access in security preferences in case that fixed it. Nope. Once again, ridiculous.
I flat out have never experienced such buggy software on my mac, EVER, as I have with steinberg the last few months.
Firstly, nothing elicenser working on the 16" macbook back in December, then, Cubase 10.5 demo being unusable (sluggish, beachballs) until suddenly a week or a bit longer ago there was an update to fix it, and now this. Does anything work properly?
Maybe those guys in the AXR topic are right… i would have to be insane to go and buy a steinberg interface like I was planning to.