Problem Activating Steinberg Account

Hello! I just bought a Steinberg ur22 mk2 but I’m having some problems creating the account on the Steinberg page. I want it to activate the Cubase AI. But I never receive the email to confirm the account, even tho I tried several times and it shows “Activation email sent successfully”.

Thank you for your help.

Are you using gmail? Try looking for the email in the Promotions tab or the spam folder.

I got the UR22 for some years ago, but I did not use until now. A gift from my wife. I’ve tried to activate my account, we do not have an activation code, nor written on paper or on an e-mail.
How can we get this activation code, so I could use the cubase software?

Thomas Bolum Kjorstad