Great Update! But Just updated to 15.0.20 and ran into a nasty crash — Cubase crashes every time I load my project, always during the loading of the audio tracks. Instrument tracks are fine, it’s specifically the audio tracks that trigger it.
Spent a few hours troubleshooting: removed all inserts, sends, renamed all ARA plugins (Melodyne + Waves Sync Vx), deactivated the tracks — nothing helped. Safe Mode with third-party plugins disabled loads fine though. Only fix was rolling back to 15.0.10, which I did via the older installers page.
Submitted a support ticket with the .dmp file. Anyone else seeing this?
I have checked the dump file and it is pointing to the Microsoft runtime library, as @Johnny_Moneto already mentioned. So follow the procedure described in the linked thread.
Additionally the dump file points to a plugin you seem to have loaded
This is a Waves Plugin, so you should see if there is a new later release of this plugin available, or at least reinstall the latest version of it. This plugin is directly running into the crash.
Thanks for all your Help, I’ll check it out later. Waves SyncVx was suspicios for me too. But since i can only load the project in safe mode(without 3rd party plugs) I can’t get rid of the ARA plugins. I already renamed the SyncVyx ARA vst file, but the crash still occured. I will have a look into Johnnys advice later. thanks very much everyone!
Additional info: new project and also other old projects are loading and running fine
I rolled back on 15.0.10 yesterday, so I can first now delete or render the SyncVx ARA and than I try to go back to 15.0.20, but still at work now.
Update: solved! After rendering/removing all Sync Vx ARA and Melodyne ARA extensions from the vocal tracks on 15.0.10, the project loads fine in 15.0.20 again.
So the culprit was the Sync Vx ARA plugin (and/or Melodyne ARA) being incompatible with 15.0.20 — not the runtime.
Thanks a lot to @Johnny_Moneto and @JuergenP for the helpful tips, really appreciated! Updated Visual C++ also afterwards
update melodyne doesnt cause the problem, its only Waves SynchVx
I am having the same issue. Melodyn is running fine as ARA.
It is definitely Sync Vx that is causing the new Cubase 15.0.20 to crash every time
I’m running Windows 11
I can also confirm that rolling back to 15.0.10 has allowed Sync Vx to work properly again
Especially allowing existing projects with Sync Vx to load like normal.
You can install the Windows Debugger WinDbg via the Microsoft store. It allows you to analyse the content.
However, you need to have at least a basic knowledge about the output, so just upload the dump file and someone here will help you interpreting the content.
I have these Waves Sync ARA extension problems too and can confirm that to roll back to 15.0.10 solves the problem. But this cannot be a true solution for 15.0.20 because there, it’s not possible to use the Waves Sync ARA extension at all. Unless there has been a major update of the ARA definition between Cubase 15.0.10 and 15.0.20, which doesn’t seem to be the case, one would expect all ARA extensions that run under 15.0.10 to also run under 15.0.20. The issue seems to be rather on Cubase side than on Waves side.
yes the problem is form araservice.dll Cubase and Nuendo have the problem with Waves Ara and last year bei Cubase and Nuendo problem with Atares Autotune ARA.
ARA has a problem with Audio loading in Cubase and Nuendo; ARA freeze coming up. The problem is with araservice.dll: Cubase and Nuendo have problems with Waves ARA, and last year, there was a problem with Atares Autotune ARA in Cubase and Nuendo.
ARA have by Cubase and Nuendo problem with Audio loading in ARA freeze comig to
Has anyone found a solution or workaround, other than downgrading to Cubase Pro 15.0.10, to this issue of Waves Sync Vx (latest version on that) crashing Cubase 15.0.20 shortly after it is added as an extension? (I had been using it successfully in 15.0.10, but my latest project is already using 15.0.20 enhancements.)
I did note the comments above about possibly trying updating the VC_redist.x64 and tried that, but it made no difference. And, just for reference, the key part of the stack trace on my system is:
(Ignore the red underlines – Notepad now flags suspected spelling errors.)
My Windows 11 is fully updated. Project sample rate is 96 kHz, which is the same as I was using with 15.0.10. (I do note the WP_ARAUpdateSampleRate entry in the stack.)
I may try contacting Waves support when I get a chance, but that it worked in 15.0.10 suggests the strong likelihood is a Cubase problem.
My personal short-term workaround, to not delay this project further, may be to go back to using VocAlign, but, despite having been a long-term VocAlign user, I strongly prefer Sync Vx for its much better user interface and also not needing as much manual intervention in terms of setting sync points.
The stack trace shows that it is clearly a problem with the VC runtime, the ucrtbase and msvcp140 are parts of it, but the culprit is Sync_Vx that fails.
Cubase is not even involved at this point in time, so my guess (more is not possible with this amount of information) is that there is a VC runtime library installed now that is not compatible with the Waves software. It could be that the Cubase installer contained this new version, but the issue is in Waves, because it can’t handle the Microsoft runtime libraries.
I don’t really know much about ARA, but FYI this call stack appears to be showing that Sync_Vx is hanging rather than crashing. It’s waiting in this thread for a lock that is likely held in another thread, so that is indicative of deadlock. AFAICT this does suggest it’s an internal threading issue inside Sync Vx.
