Hello Daniel

I have send that mail on the 11th

No news since !

What is happening ?



Begin forwarded message:

From: Cyril
Subject: Buying Dorico
Date: 11 April 2017 at 18:04:18 GMT+2
To: Steinberg Support <>

I wanted to buy Dorico now that John told me today how VSL is handle in Dorico.

I have request a "Dorico Crossgrade from Sibelius, Finale or Notion retail” in November and it was accepted (see after)

I have fill my order and it is asking me again a proof of eligibility

Can you fix this

Best regards


I’m sorry you’ve not yet had a reply, Cyril. I know the team is always very busy around the time of Musikmesse because it’s the support team who are talking to customers all day every day in Frankfurt, and as such the support team in Hamburg are short-staffed, and a backlog can build up.

If you were accepted for the crossgrade back in November, there’s no reason why you should not be accepted again now. The approval you received in November was valid for 30 days, so you will need to submit your proof of eligibility again, but you can simply re-submit the proof you supplied back in November, and you should find that you quickly receive confirmation that you can complete your purchase.

Hello Daniel
Thanks for your answer.
I have re-submit my crossgrade demand
If I could have your answer today, I will be very pleased.

Got it