Problem Download Cubase AI7

I bought a Steinberg UR22, but when I try to download the Cubase AI7
it does not happen do not completely, I urgently need your help please

J’acheté un Steinberg UR22, mais quand j’essaye de telecharger le Cubase AI7
ça n’arrive pas le faire completement, j’ai besoin de votre aide urgent s’il vous plait

Yo compré un Steinberg UR22 pero cuando quiero bajar el Cubase AI7
no lo baja completamente, necesito de vuestra ayuda urgente por favor.

Juan

Please contact your local tech support through your MySteinberg account. Be sure to include your download code and your serial number for the UR22 and they will be able to get you a download.