Hi - trying to install Dorico 4.3.11 update and hitting issues. Firstly when I use the Download Assistant the install fails saying due to unknown error but files saved and can launch manually.
If I try to install manually it gets so far then has an error message about writing to a file which I can’t get past.
Can’t start Dorico now and not sure what else to try - any ideas?
It looks like you haven’t the authorization to write on your disk. The first message happens also here in Windows if I deny the authorization to install, because I only want the installer downloaded. But if you gave that authorization…
Hi - quick update managed to solve it. Rebooted PC then signed in using Activation Manager before running Download Assistant again - this time it updated successfully!
I ran this update and now Dorico has dissapeared from my system. What happened here? I’m downloading the full installer as we speak, but this is an unpleasant surprise. Am I the only one?
Running the Dorico installer obviously shouldn’t remove Dorico from your computer unless you choose the “Remove” or “Uninstall” option (I forget what the precise terminology in the Windows installer is). However, you don’t need to worry that the installer will remove any of your own data: that will all be preserved and picked back up again when you install Dorico (unless you go and start manually deleting things, of course).