I work on the software Cubase El Element 13… a few months ago I purchased it and installed it when my account was on a certain email called X… about a week ago I installed a new Sonoma operating system on a Macintosh and then I was asked to authenticate
And they sent me an identification code for Mail X. Fortunately, Mail X does not work and does not accept incoming mail
There is a problem for which there is no solution in sight. And then I can’t get into the Cubase software. So I create a new account.But it didn’t help me. I get a message that says no license found. I think that the ID system is in a dilemma that has two users on the same software… that’s how I understand it. I’m asking for your help considering also the difficulty of the wonderful English language.i have The serial number of the software but it doesn’t help me
t.you
niso
Hi and welcome to the forum,
Can you sign in to the MySteinberg account, or not at all?
If yes, you can change the email address.
t y dear Martin
…I tried do it but the Steinberg system Not so flexible.
I’m very angry at companies like Steinberg who are arrogant and don’t allow friendly support for their customers…that’s how it is when money blinds the companies…and you don’t see the customers from one meter…the problem is that a person who doesn’t understand English that well has to look for the tree in the forest
A person buys a product from Steinberg and after some time comes back and tries to use it… the system recognizes that there are changes…let’s say the user has changed an email address or has a problem with the email provider…or has changed a computer or operating system…the user has other identical information such as a phone …like an ID card…name…receipt invoice or serial number of the product…but the celebrated Stenberg system does not allow him to be identified just because of a change of email address…this is outrageous and it is a consumer offense
The license isn’t found on the new account because the license is already attached to your old account with the old email address.
Since you can’t get into your old email address, you should put in a support ticket and explain to them that you no longer have access to your old email address, and give them your old email address. They will probably release your license and let you register it again under your new account.
I try to understand your situation. I have some questions…
Who asked you to authenticate? The macOS installer?
Why would you need to have mail send to you regarding installation of a Steinberg product? Or regarding changing your email address of the MySteinberg account? That should only be necessary when you have lost your password. Have you lost your password for your MySteinberg account?
Hi Johnny… Before I upgraded to a new operating system I used to log in without identifying myself… After I upgraded I tried to enter the Cubase software and was asked to sign in. To identify myself
…it seems legitimate to me. I gave the email address and password and then they told me that we sent an identification code to your email… I accessed the email and saw that I had a problem… I haven’t logged in for a long time… There is a problem that can’t be solved until now… I opened a new account and tried to identify myself with a code
Finally I get a message that it is not possible to have two users on one product…and I understand that too…makes sense…but when I try to enter the serial number…it doesn’t work either…
I am sure your response seems clear to you but I am still puzzled.
You used to login without identifying yourself - login to what?
And then, who or what exactly asked you to identify yourself? macOS? Steinberg Activation Manager?
thank you Steve,thank you Johnny
For your attention… I will try to implement your advice in the hope that everything will be fine, if not I just throw the software in the trash
for me the service is the product
Hi Johnny… you asked, I answer…
The one who asked me for identification is the Cubase software or if you want the Steinberg identification system…it’s the same thing actually…it’s a tribal thing…that the software recognizes your logins and doesn’t ask you for identification…like the guard at the gate of a certain place who knows your face and doesn’t Go identify yourself.
.think that Stenberg’s conduct is disgraceful…the software is mine…it is my property…this matter of identification is unthinkable…it is similar to the fact that tomorrow the refrigerator in my house that I bought with my money will ask me for login identification before it opens…the software is Not according to the standard of a safe. I put a code in the safe so that no one can enter… The Cubase software is not a safe for money and it is not Stenberg’s property… it is my property.
Thanks for you elaboration.
I have a hunch that the real situation is not quite the same as your current interpretation of the situation.
I have worked with Cubase for many years and I have updated the software ever so often - not once did Cubase ask me for an identification through login. That request comes up when I need to login to my MySteinberg account.
Now there are three pieces of Steinberg software that require you to login to your account: eLicenser, Steinberg Download Assistant, and Activation Manager, where the Activation Manager is the successor of the eLicenser software.
None of them can send an email to me asking for further identification.
What I’m saying is: I still don’t understand your situation. What you describe doesn’t check out as per my knowledge. That’s why I was asking twice for further details.
I can log into my MySteinberg account by providing the email address and the password. I do not actually need to have access to my email account at all for this.
So the simple solution would be that you login to your initial MySteinberg account and change your email address there to the new one
This is your mind set and of course you are entitled to your opinion.
Rather than comparing your license to a refridgerator it would make more sense to compare it to a house. The house has a lock in order to prevent anybody who is not you access. You have a key to open the lock to get into the house.
I am nitpicking here but whenever you buy software, you are actually not buying the software itself but merely a license that allows you to use the software. So, your property is a license of Cubase, not Cubase itself.
Doesn’t matter too much for your current case, though.