Two days ago I decided to upgrade from Cubase 6 Artist to Cubase 6
After my purchase in the online shop I received the conformation e-mail with the download link/password/activation code
- when I follow the link all is fine but the download button is “greyed” out, when I click it anyway it says there are no
available downloads for me
- when I copy the activation code from the e-mail into my USB e-licenser I get the message that there is no upgradeable software altough Cubase Artist is selected as the one to upgrade
Naturally I contacted Asknet but they gave me the advice I already know and applied ( disable firewall/enable active content in IE 9 etc), the second e-mail I received from them stated that they are “completely competent concerning all matters of online ordering & sales” but they would relay my problem to the Steinberg support anyway as this is a vendors software problem
I was told Steinberg support would contact me…
Did anybody out there experience the same problem and how did the matter get resolved ? Did you get a refund or a working download-link or am I completely clueless ?