Problem with elicenser

i just had all my data deleted from e- licenser.
i could re-activate my Arturia software, but no help with my Cubase 7
one more thing, in my profile at “my steingerg” i still get my old country, and i would like to change that
to my new location.

i can even send the log from e -licenser.
please help since all my music was done with this software and now i am rendered useless.