Problem with Inspector (crash)

Cubase
#1

Hello,
When I unfold an item in the Inspector (e.g. Insert or Send) I cannot be closed/folded again. And the openend settings do not work as expected (e.g. the small EQ-window only displays a small
And when i click the “=”-button next tot the visibility-tab image , and then click it again to close the dropdownmenu (without choosing any of the sync-options), Cubase crashes several times.
image
After the first time, on re-start I choose the option to only reload factory-defaults and remove usersettings permanently.
The second time I did the same AND choose to disable 3rd-party VST-plugins. This did not solve the problem. All this I tried using the Cubase Venus Theory Demo song, just to be shure, but it also happens with a project I created myself.
I’m sure it worked fine before; I have installed Cubase 11 on a new Windows-10-64-bit system in Dec. 2020) I cannot recall that after this fresh installation, I changed anything in my system. It just happened.
I have tried to upload the CrashDumps but it appears impossible to upload an .dmp-file.

Thanks in advance for your reply.
Frank

#2

you can upload the .dmp if you zip it up first.

#3

Done! Thanks for your quick reply!

Cubase 11.0.0.300 64bit 2021.1.10 10.30.42.578.zip (175.0 KB) Cubase 11.0.0.300 64bit 2021.1.10 10.52.44.109.zip (172.8 KB)

#4

I just discovered that Cubes gives me a crash-warning while editing EQ in the EQ-tab of the inspector. Cubase 11.0.0.300 64bit 2021.1.10 11.34.56.727.zip (188.8 KB)
While trying to duplicate that, Cubase stopped without any warning.

#5

I re-installed Cubase and did a fresh installation of my videodrivers (ASUS / Nvidia Geforce 730 4GB DDR3) but nothing worked.
PLEASE HELP ME.

#6

what is logged in your windows application log ?

#7

Cubase app_Log.zip (948 Bytes)
I made Cubase crash and found this logfile (.txt). Screendump looks like this:

image
image576×545 13 KB

Thanks al lot for the support.

#8

The following Event, from an earlier crash, differs from others (“ntdll.dll” in stead of “ucrtbase.dll”)

image
image576×530 12.9 KB

#9

what gfx card are you using ?

#10

ASUS/NVIDIA GeForce GT 730
image

#11

it’s probable it’s a crash in the graphics driver…

you can check this via (your problem isn’t the same as this!)

is that the latest nvidia driver ?

#12

That was the latest driver I found on the internet. I just let Windows Device Manager look for the latest, and now it is the following:
image

Thanks for the link to this issue. Seems a lot like my problem. I’ll let you know.
Frank

#13

yes - please report back if it’s fixed

#14
  • I checked both options in the NVIDIA-configuratioprogram. Then rightclick on Cubase11.exe does not give me the opportunity to choose between two graphicscards. Apperently I have only one card.
  • I also tried to use the Compatibilitymodus for the program, running it as if it were Windows 8. This did not solve the problem.
  • In the Device Manager I removed the card from the system.This did not solve the problem, though the lines in the EQ-window seem to light up more than with the driver (video)

Any more clues before I have to buy an AMD-card?
Thanks in advance!!

#15

I’m using an nvidia card without issues.

has the crash disappeared ?

#16

No, unfortunately not. Summary:

  • Inspector like EQ, Send etc. unfold but do not fold
  • Mouse scrolling problems in the Inspector
  • EQ-lines do not show or flicker (see video above) and when I trie to drag the lines I get a fault or cubase crashes without warning
  • Other functions in Cubase seen to work fine, it is just the Inspector where problems occur.
#17

It all points to the video card/drivers IMO

maybe check the nvidia site for some alternative ones ?

#18

I agree.
Nvidia has no newer drivers available, nor does ASUS. The driverupdate via Windows Device Manager installes the most recent. I am going to borrow another, newer Gfx-card and see what happens. I’ll let you know.

#19

thanks - I’m interested to know if it works…

I was actually thinking an older driver might have been worth a try - but swapping out the card is a good test :slight_smile:

the GT730 is an older card - things have got better since those days…but still shouldn’t crash of course.

#20

I just uninstalled the NVIDIA-card, removed it from the PC and installed an ASUS AMD Radeon RX480 8G-card with the lateste drivers:
image

Unfortunatly the probleem stays the same. Still the EQ/INput/Sends unfold, but do not refold again. Still the EQ-lines keep flickering like above and, while editing the EQ by moving the graphic lines, it still made Cubase crash.
Windows-Log:

image
image577×517 12.8 KB

Also see the dmp.file (Uploaded .zip)

Any more clues?Cubase 11.0.0.300 64bit 2021.1.20 13.22.39.311.zip (210.0 KB)
Thanks a lot for the support.

BTW: also tried older drivers for the NVIDIA GF 730, without succes.