Problem with license reactivation

Hi, I’m having a problem to reactivate my license. After having successfully installed Cubase element 10.5 When trying to reactivate my license, having carried out all the steps correctly (register the soft elicenser on the mysteinberg page and reactivate), in mysteinberg, in the section where registration I get this message: They have not been found products in this eLicenser. The software registry has disappeared and I cannot generate an activation code! I have already tried all the suggested procedures on the web. If anyone who has had the same problem or knew how to solve it could help me I would be very grateful!

Hi and welcome,

Did you register your old Soft-eLicenser in your MySteinberg, please?