Problem with retail upgrade

I’ve just bought an upgrade copy of Cubase that says from 6 to 7. However, I currently have 6.5 on the e-licencer and it’s not recognising it. I enter in the activation code, it recognises it as a 7 upgrade but then tells me there are no compatible products to upgrade. Have I bought the wrong upgrade?

I was intending to upgrade all the way to 8.5 with the grace period, but can’t get past first base.


If your current license is Cubase 6.5, you need an upgrade from Cubase 6.5, not from Cubase 6. At the time, when you ordered this upgrade, it was a different one upgrade. As you can see here, now there is also a different upgrade from Cubase 7 and from Cubase 7.5.