Problems And Questions With Padshop Pro Upgrade

Virtual instruments
1

I want to make sure everything is in order before I continue with my upgrade purchase.

I went to purchase and when I went to log into my Steinberg account it said invalid login. When I went to get a new password is said my email address was not found.

So I went to find my Cubase 7 receipt and it turns out I did not purchase it from Steinberg’s online account but off of Ebay. Does this still qualify me for the Padshop Pro upgrade?

If so, after I purchase, what is the procedure to turn my regular Padshop into Padshop Pro? I can’t find instructions anywhere. I just want to make sure I do this correctly.

Thanks.

2

Really? One week later and not ONE person can answer my question? Doesn’t support monitor these forums at all?

3

You will receive an activation code to enter in the eLCC. Next time you launch Padshop, the “Pro” features will be unlocked.

4

The point is that Steinberg is not very helpful to its clients. and lazy because this complaint is three years old.

7 March 2015 I bought a Padshop Pro upgrade from Padshop Basic. Asknet of Steinberg gave no clues how to install it.

Why not deliver a pdf with a note how to install it? And dear Steinberg people, the procedure is easy but it is not self-evident.

Regards,
Henk