Problems upgrading from Cubase AI to 12 pro

Hello,

I’ve got a license for Cubase AI and bought an AI to 12 pro upgrade, but when trying to activate it, it says “You entered a download Access Code for a product upgrade you do not own a license to which upgrade can be applied.”. What could be wrong here?

Hi…I am having the same problem…I have just posted on the forum. Have your problem solved?