problems ur44c cubase 13

I bought the ur44c sound card today, I updated the card to firmware 3.1.6 and I just opened cubase 13 pro in version 13.0.41 and it crashes a lot so I can’t open any project, do we know what the problem is or when it will is there a new update for the ur44c card?

Hi and welcome to the forum,

Attach the crash/dump file(s), do we can see, where did the crash happen, please.

Mac: macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).
Win: %userprofile%/Documents/Steinberg/Crash Dumps

unfortunately I can’t find the folder you are talking about

it’s a shame to pay 325 euros for one of the best sound cards and not be able to use it

the suport company steinberg should give me a solution

Finally I installed 3.1.7 and it worked, although I think it’s not Official, the update at least worked, I hope it releases an Official update and I can download it

Hi,

We don’t know, which folder you want to find.

Are you on Mac or Windows, please?

On MacBookPro 2017 , 2,6Ghz , 4 cores , intel Core i7 , 16GB ram

Hi,

On Mac, this is the user Library folder. So in Finder, you have to click on the Go menu, hold down Opt/Alt key and then you get the user Library in the menu.

The Console utility is available for example from Spotlight search.