HI - I’m just wandering if anyone has experienced problems with the latest Cubase 13 update (ver 13.0.21). Since the update I can’t load Cubase in any usable form. It simply freezes at the ‘initializing Scanning VST3 Plug-ins’ stage .
I’ve contacted customer support twice now - 14 days ago and again 8 days ago and have heard nothing - so effectively my software has been useless for the last 2 weeks!! I was wandering if anyone in the forum could offer me any suggestions in light of the total blank from Steinberg.
Version 13 came about as a result of successive upgrades from V8. I’ve already deleted everything and attempted a fresh re-install, but the only version available is the 13.0.21 build which causes the same problems. Any advice would be much appreciated - thanks.
Hi,
Are you on Mac or Windows? If you are on Mac, didn’t you run Cubase 12 in the Rosetta mode by any chance?
Hi Martin, thanks for getting back to me - I’m using a PC running windows 10 64bit. i’m not a Cubase expert by any means so I don’t know what the Rosetta mode is ? It was a simple upgrade from Cubase 11.5 → 12 and then onto 12.5.
As said Cubase was running, although slow loading prior to the last update
Hi,
Rosetta mode is on Mac with the M processors only. So it’s not interesting for syou.
Generate a DMP file and share it via Dropbox or a similar service, please.
Use the Microsoft ProcDump utility to generate a DMP file, please.
-
Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.
-
Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
-
Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder. -
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
-
Launch procdump64 via Command Prompt:
Cubase 13:
procdump64 -e -h -t Cubase13
Nuendo 13:
procdump64 -e -h -t Nuendo13
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.
- Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or a similar service, please.