Problems with my Steinberg Account

Hello, i have a problem, i have a lot of Steinberg Products and Libraries and today i upgraded to Cubase 8 Pro from 6.5.5. My Account login was xxxxxxx and now it logs only under the email address, why i do not know, none of my products is now listed there nor my eLicenser, when i try to register tells me registered under another name.

Anyone any clues?


I searched our database and found two accounts with your name. One has your registrations, the other is empty.
I’m going to PM you.


Thanks Fabio.

You are welcome. I didn’t see you posted twice; as the accounts have been consolidated, I’m locking this.
I’m leaving the other one open in case you want to reply to my post.