I’ve recently bought a recorder which came with a license for Cubase LE 7. I followed the steps to download the product and registered it into MySteinberg account.
There, it lists my download access code and an activation code, saying “Not yet activated”.
Initializing Cubase LE 7, it prompts me if I want to activate the product or follow the trial period. If I press Activate/Register, it returns a connection error, which makes no sense since I have all sorts of things running in the internet on the background. I tried it two days later, thinking it was a server issue and the same error came up.
Reading more instructions, I found out I could try activating via the Soft-eLicenser, but I get the following error “This Soft-eLicenser number is not valid”, which does not make sense. As I know, that number is unique and depends on the machine. It’s not logic to have an invalid number because this is a new computer and the only time I tried to use the eLicenser was now, attempting to register Cubase.
I CANNOT have access to support, for some reason, as well. If I press “request support” in MySteinberg page I go to an infinite loop of Steinberg pages stating how I can have support, but, apparently, I have no rights to e-mail support.
As a last note, attempting “Maintenance” via Soft-eLicenser gives the same invalid number error and states “try MAINTENANCE again to solve the problems”. Well, the problem came WITH maintenance and executing it again gave the same error.
I thank any reader who read this through and might solve my troubles.
Have a good day.