Product activated but still not showing under My Products in Steinberg Download Assistant

SpectraLayers
,
22

Same here.

1 Like
23

Thanks @nikope !

Seems resolved. Now showing under My Products.

Just confirming ā€” the issue appears to be resolved on my end as well.
SpectraLayers 12 is now showing correctly under My Products in the Steinberg Download Assistant.

Letā€™s just wait for an official word from @TimoWildenhain, who seems to be fully aware of the issue, so we understand what happened and whether any user action is needed.

Thanks again to everyone involved!

ā€” Bruno Marques Siqueira Mendes
:grinning_face:

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24

hi @TimoWildenhain
Iā€™m running SL11-Pro, and have purchased upgrade to 12 (yesterday)ā€¦
Iā€™m still seeing a ā€œDownload access code invalidā€.
have tried to input dowload code both via web [account.steinberg/products ā€œredeem codeā€] and [SDA ā€œredeem codeā€]

25

You DID first install sl12 itself before attempting to use the code, right?

26

I followed the instructions on the installation email, which mentioned to input the code, as per bullet point 3 !!!

  • Mac if it is not already installed
  • Launch Steinberg Download Assistant and sign in with your exiting Steinberg ID or create one
  • Click on ā€˜Enter your Download Access Codeā€™ and enter the Download Access Code(s) shown below
  • Select the software under My Product Downloads to get a list of download options on the right
  • Click the Download or Install/Install all button to continue
    =====
    Itā€™s taken nearly 3 days since purchase, but it is now registering.

Hmm, seems like an interesting cross topic, should someone ever miss out on a grace period by 3 days !