# Product safety recall for PA-300C AC adaptor (Steinberg UR824)

**URL:** <https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680>\
**Category:** UR Series\
**Tags:** hardware\
**Created:** [June 16, 2025, 1:42pm UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680 "2025-06-16T13:42:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Ed\_Doll](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/ed_doll/32/138966_2.png) [@Ed\_Doll](https://forums.steinberg.net/u/Ed_Doll)\
**Post date:** [June 16, 2025, 1:42pm UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680/1 "2025-06-16T13:42:27Z")

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YAMAHA Music Europe GmbH recalls the PA-300C AC adaptor, also used by the Steinberg UR824 audio interface.

This recall is limited to PA-300C AC power adaptor manufactured from July 2010 through May 2012. Please visit the [Yamaha Europe website](https://europe.yamaha.com/en/support/safety-information/pa-300c-adaptor-recall.html) for information and help on how to determine whether the power adaptor is impacted and how to replace it.

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**Author:** ![Ed\_Doll](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/ed_doll/32/138966_2.png) [@Ed\_Doll](https://forums.steinberg.net/u/Ed_Doll)\
**Post date:** [June 16, 2025, 1:42pm UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680/2 "2025-06-16T13:42:41Z")

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Pinned on June 16, 2025, 1:42pm UTC



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**Author:** ![loorenz](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/loorenz/32/416_2.png) [@loorenz](https://forums.steinberg.net/u/loorenz)\
**Post date:** [June 21, 2025, 9:36am UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680/3 "2025-06-21T09:36:04Z")

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I have sent the email with all the the informations for the power adapter replacement to [yamaha\_pa300c\_recall@haycomputing.com](mailto:yamaha_pa300c_recall@haycomputing.com) and I haven’t received any answer or confirmation.  
How long does it take to have an answer or the replacement item? I don’t use my UR824 anymore since the announcement and I hope it won’t be too long.

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**Author:** ![Ed\_Doll](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/ed_doll/32/138966_2.png) [@Ed\_Doll](https://forums.steinberg.net/u/Ed_Doll)\
**Post date:** [June 23, 2025, 1:38pm UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680/4 "2025-06-23T13:38:04Z")

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I am sorry to hear that. When exactly did you submit the request and haven’t you received a reply until now?

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**Author:** ![loorenz](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/loorenz/32/416_2.png) [@loorenz](https://forums.steinberg.net/u/loorenz)\
**Post date:** [June 23, 2025, 5:07pm UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680/5 "2025-06-23T17:07:06Z")

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Thanks for the answer.  
Finally I received an answer today, it seems that the replacement item will be shipped soon

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<div class="post-metadata">

**Author:** ![Ed\_Doll](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/ed_doll/32/138966_2.png) [@Ed\_Doll](https://forums.steinberg.net/u/Ed_Doll)\
**Post date:** [June 24, 2025, 5:46am UTC](https://forums.steinberg.net/t/product-safety-recall-for-pa-300c-ac-adaptor-steinberg-ur824/995680/6 "2025-06-24T05:46:53Z")

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Thank you for the confirmation! Keeping my fingers crossed that the replacement is going to arrive soon.