Project does not open in Cuabase Pro 12

Cubase
1

Hello. Question for professionals. Weird things started happening. When opening Cubase Pro 12, a pop-up window appears stating that the license for the program has expired. I rebooted the laptop and everything opened fine. The next day, the program opened, but the project did not open - it hangs tightly, you have to go to the “task manager” and remove the task. And so it continues to this day. Overload doesn’t help. Does it make sense to completely uninstall Cubase Pro 12 and install the program first? Who faced such problem? Help advice!

2

Hi,

Could you use Microsoft ProcDump to generate the dmp file and share it, please?

3

Hello. I don’t understand anything about Microsoft ProcDump, I need time to figure it out. I solved my problem this way - I updated eLicenser Control and Activation Manager. Projects are now open.

Topic closed. Thank you.

4

Hi,

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

5

Oh, that’s great information. I will sort this out. Thank you.