Purchased cubase 9.5 pro download today, software elicenser will not work

I am at my wit’s end. I purchased cubase 9.5 pro today online from sweetwater. I am trying to activate the software. The elicesner keeps saying “Currently, there is no USB-eLicenser connected to your computer. Please connect a USB-eLicenser to your computer.”

I have no idea what to do. I have reinstalled, run as admin, etc. Nothing is working. I am running windows 10 latest update.

Both the Steinberg Store and the Sweetwater product page warn you that Cubase Pro requires an USB eLicenser dongle to work. A google search will also tell you the same thing.

If you’d have talked to a salesperson at Sweetwater to place your order they would have asked if you needed a USB dongle or already had one.