Hi I purchased the UR -22 back in in Aug 2017 which came with the Cubase 9 LE …which I installed and activated the licence without issue…however I have a new computer I want to re-install Cubase…I tried to reactivate my licence in which it sent me a copy via email…however when I tried to reenter the licence for activation it says that the activation code has been already been used already and I would need to request a new activation from the vendor…however every time I try to re-activate it always send me the the same activation code…
When inside my online account, when I select register elicence software /and I enter download access code, it says that is is already registered …
When i select re activate licence it says There is no Soft-eLicenser to reactivate…however it does give me the code by email
I have also re-installed the e-licencer and opened up the e-licencer control center , which displays the soft e-licenser number on the left panel…and it shows as registered in my Steinberg online account but nothing on the right in the e-licenser control center…
I have even attempted online synchronization and maintenance operation…but to now avail…I’m stumped on how to do this at this point…I’m using windows 10 professional 64bit
thanks