reactivation code

I cannot get a new activation code for the Cubase LE 8 although I’ve managed to reactivate it many times. I followed all the reactivation procedures that Steinberg says, however, what I constantly received was “No products found on this eLicenser”. This is so annoying! I purchased Scarlett Studio package so what I’m going to do with this stuff without the softwares?

Please if anyone can help. I’m at total lost at what to do. Thank you!