Reactivation doesn´t work

Hi. I have a new computer, so I am trying to reinstall Cubase 10 Elements, but I can’t do the reactivation. I have obtained the new activation code properly and I copy paste it in the eLicenser and everything seems ok, but when I open the Cubase a message appears: “No valid license found. The program will quit”, so I can’t use Cubase. Can anyone help me, please? Thank you.

Hi and welcome,

Make sure you have installed Cubase 10 Elements, not Cubase 10.5 Elements, please.

In my old computer, I had 10.5 installed. Anyway I tried what you said and it keeps happening the same thing. I have the license because I bought the UR242 unit.

Hi,

If you have Cubase 10 Elements license, you cannot start Cubase 10.5. BTW, Cubase AI is bundled with Steinberg UR, not Cubase Elements. Again, double-check your license, please.

I’ve installed the AI version and doesn’t work, it keeps happening the same thing. What can I do?

Hi,

Did you install Cubase AI 10, please?

The problem is solved. Thank you