I need some help for anyone. I have uninstalled Cubase L4 in my old computer (with Control Panel) and I want to install it in a new one.
I have the rigth licence and code in my Steinmberg account Registered Products . But when I tried to follow the instruction there are two messages: I have already installed Cubase in one computer (the uninstallation with Control Panel did not communicate it with Steimberg) and I can not install cubase in my new computer and there is an another message: “The Activation Code you have entered is not complete or was not used to activate Cubase AI 4 yet. A reactivation of Cubase AI 4 is only possible with a valid Activation Code that has already been used.”
I need some help of Steimberg personel staff to see my situation and help me to installed Cubase in my new computer.