Reactivation issue

Cubase
,
1

I reinstalled windows and tried to reactivate my cubase9 but at mysteinberg page, the product is not clickable, therefore I couldn’t reactivate it.

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I think there should be a small reactivate button next to my product but there is none. So, how am I going to reactivate? Thanks in advance.

2

Hello,

You need to first select “Reactivation” at the top and then the available soft eLicensers for reactivation will show. Does your SeL show when you do this?

Thanks.

3

Unfortunately no, here you go. I got a new SeL code as I install SeLhelper.exe and registered it, but still there is none to show.

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4

Hmm…not good. Please submit a support request through your MySteinberg account. Support will be able to assist with the reactivation manually.

5

Thank you for help

6

You’re most welcome, hopefully everything will be resolved soon.