Reactivation of VST

Hi=Please direct me to the correct area if this is not the right place to ask this question. I bought a new computer and am trying to reactivate Klanghaus. After multiple attempts and much frustration I emailed Steinberg and received an activation code from them. I entered it into the e-Licenser but didn’t receive a new license. There is no USB icon at all. I downloaded Klanghaus on my previous computer and never had a physical USB. The left column of E-icenser shows a hard drive and the right three keys. One for Cubase Elements 8 and two for Klanghaus. I feel like I’m so close. I’m using a Mac Mini with El Capitan. Thanks.

I also installed the newest version of eLicenser.