Reactivation Problem Soft elicenser problem

I reinstalled my windows 10 (same as before) and downloaded and installed my Cubase Elements 8 and a fresh elicenser.
I registerd the new licens. Then I went to My steinderg account where I only find a licens to Cubase AI 4 wich is something old that I don’t use and many elicensers because I have tried this many times now.
All the licensers say: No products found on this eLicenser.

The problem.
I cant find any licens to Cubase elements 8.
I only find a licens to AI4


Did you registered your Cubase Elements on the older system?

Please, contact Steinberg Support.