Reactivation problems.

Hello.
I have Cubase 10 on my old computer. I buy another. The old HDD was formatted. Now i have huge problems in recovering license. I was supposed that since i have an steinberg account, everything will be there and ok. But no.

  1. what i have to exactly do?
  2. What i do is: instal cubase 10 on my new PC/install latest elicenser/log in my steinberg/click reactivate license/message: there is no soft elicenser to reactivate/going to e licenser and copy & then register that code/message: Currently, there is no valid Steinberg product license found on this eLicenser.
    Really?

Now, let’s put aside the fact that accesing my bank vault is FAAAR easyer, what can be done if any?
Thank you.

You did not list that you did this step…

Click on [Reactivate] at the bottom of the Reactivation page.
The new activation code will be displayed and also be sent to you by mail.

https://helpcenter.steinberg.de/hc/en-us/articles/206530004

Regards :sunglasses: