Reactivation Problems

I’ve been working with Cubase LE 6, but just recently the harddrive on my Macbook Pro crashed. I installed a new harddrive and restored all of my files from a backup.

I followed the guidelines in this helpful topic about activation and reactivation:

However, when I try to reactivate, I receive this message:
“The license cannot be reactivated. The apparently new eLicenser contains the license of the old activation code. Please enter another Soft-eLicenser number or contact the support team of Steinberg!”

I want to know how to renew my soft-elicenser number for reactivation, as the soft-elicenser that I’ve restored from backup must be considered OLD?

I’ve contacted the support team, waiting to hear response. If I learn anything new, I’ll post it here.

Apologies if I’ve posted this in the wrong place.

When you re-installed, the eLCC from the disk gererated a new Auth. Code. That’s what you should have used to re-Auth.