# Read this before Upgrading

**URL:** <https://forums.steinberg.net/t/read-this-before-upgrading/116839>\
**Category:** Cubase\
**Tags:** cubase-10, presales\
**Created:** [November 16, 2018, 4:56pm UTC](https://forums.steinberg.net/t/read-this-before-upgrading/116839 "2018-11-16T16:56:12Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![fbeauvaisc](https://avatars.discourse-cdn.com/v4/letter/f/d07c76/32.png) [@fbeauvaisc](https://forums.steinberg.net/u/fbeauvaisc)\
**Post date:** [November 29, 2018, 11:13pm UTC](https://forums.steinberg.net/t/read-this-before-upgrading/116839/12 "2018-11-29T23:13:58Z")

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> [@\-steve-](#):
>
> > [@fbeauvaisc](#):
> >
> > After trying it out for a few hours, here is why I will not upgrade :
> > 
> > 1- 90% of my 9.5 sessions crashes including all of my templates - Totally inacceptable
> 
> Other users are not seeing this, so one wouldn’t say it’s a universal problem. Probably some incompatibility on the system- as far as cause, one would only know by troubleshooting.

There is a whole thread about this issue and a lot of users are experiencing the same problem. It’s one of the hottest threads in the issues forums.

> **[Crashing when loading 9.5 sessions](https://forums.steinberg.net/t/crashing-when-loading-9-5-sessions/116563)**
>
> While it’s loading the Mixconsole of 9.5 sessions, Cubase 10 just goes away. No warnings and no trace, as if it had been quit. But it is leaving a dmp file. This is happening with all of my 9.5 sessions. This happened even if I remove all plugins...

Making light of this monster bug only lessens the respect I once had for Steinberg. Blame it on a simple compatibility issue on my end? Maybe you should try taking responsibility for this rushed upgrade that a bunch of people payed for and are still unable to use. An apology would would be too much to ask I presume?

The day I see a Steinberg rep acknowledge an issue without finding some way to avoid confronting it is the day I might consider coming back. I’ve been in the Reaper forums since I switched and I’m getting extraordinary support from the community there. Reading your corporate response only confirms I did the right thing. “One would only know by troubleshooting” your say? Well I hope Steinberg has at least a few people doing just that instead of relying on the paying users doing it for them!

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_[View the full topic](https://forums.steinberg.net/t/read-this-before-upgrading/116839)._