Steinberg not willing to give a refund seems ill-advised, especially when they can revoke a license remotely. I’m not sure the rational for this. And with no trial period, one cannot fairly evaluate the product without buying it, or waiting until a trial is available. So I get your anger.
But punishing the developers - who have no control over this - is also equally wrong. You’re yelling at the wrong people.
It takes a certain amount of money to develop something as sophisticated as Dorico is, and will become. I couldn’t do it. Could you? They could only labor so many YEARS for free before needing some money back. Steinberg has bills to pay too. They deserve to be paid for all this effort. How long would you work for free?
Do we know the “back story” on why Dorico was released in its current state? Maybe Steinberg execs were losing a lot of money in the development process and gave the developers an ultimatum. You can only go so long without revenue. Try it sometime.
Maybe the developers have been begging Steinberg for more time for quite awhile. Perhaps it came to a head. I for one would rather “crowd fund” this baby and bet on Daniel and the team than lose Dorico altogether. These guys have tried to do this “right.” They are trying to do what no one else has done – really, really, REALLY think through the application before developing it. And then giving it the time necessary to build the foundation correctly. That takes guts. And a LOT of money. I applaud them.
Was it too “early” to release it? Seems like it. I can’t reliably do things with it yet. Anger justified there too. But poor faith?
Come on.
Cries of fraud and scam are completely unwarranted. These people are awesome. They gave us Sibelius. They have worked for 4 years to create Dorico, without us paying them one penny. They have shared their development progress and philosophy openly during the entire time, along with their reasonable expectations of what the software will and won’t do.
Bugs are to be expected. Even awful ones. It’s version 1.0.0.0.0.0! No one should be so cavalier as to abandon their previous working software for a completely unknown new system and expect it to work flawlessly. I was that young buck years ago, and I paid for it. Keep your current software until you know Dorico will reliably replace it.
This software will come up rapidly; I expect some patches very quickly, within a few weeks or less. As hard as these guys have been working, as little sleep as they’ve been getting, do you think they feel good about an angry mob ready to lynch them? They have integrity! Lighten up people!!
Your anger IS justified! And I understand your feelings.
But you can also be NICE about it! Yelling and screaming rarely gets anyone anything worthwhile. This isn’t a war. These developers are nice English gents who just want to make something you can be proud of, to create an enduring tool that will be the best of the best.
They’re stumbling a bit out of the gate. It takes a baby a little while to walk.
I’m genuinely sorry for the lack of usability of the software for many of you.
Just have patience. And write Steinberg a letter and let them know your feelings if you want a refund.
Also you could probably sell your license for a small discount. Many ways to get what you want.
Dorico will be superb, very soon.
Peace brothers.