Recurring username issue

Dorico
1

I guess this is for the Dorico team, but I would be interested to know if any other users are experiencing the same issue.

I have raised this issue before but have never found a satisfactory solution, and it is very annoying!

I have been a Dorico user since version 1, and this issue has been present for at least 2 years.

Each time I attempt to install an update, I get the error message “username incorrect” or “incorrect password”.

The only solution seems to be to reset my password. I recently installed the Dorico 6 update on a Windows 10 machine and ran into the same problem and workaround.

I have become accustomed to this, but it should not be happening. I thought that it might be machine-dependent; however, last week I acquired a MacBook running Tahoe OS 26.5.1, and the same issue occurred.

My current thinking is that there must be an issue with my Steinberg account or the verification process.

I would really love to put this problem to bed and move on.

Looking forward to your thoughts on this.

Cheers, Tom

2

Ton, do you have two My Steinberg accounts?

3

Not that I know of. I did change my email address, as I originally used a work email when I purchased Dorico. I left that job and lost access, so I switched to my current one, which has been fine until a few years ago, when this issue began.

4

In such cases as this, @dspreadbury or another Steinberg employee can usually help fix the email situation.