I have bought a Cubase 10.5 Elements upgrade license which i have tried to upgrade from my Cubase 9.5 AI. When i have tried to activate my 9.5 AI first, i have got a message that says “The activation code has been used already” because i have reinstalled my Windows 10 recently. Therefore, i have tried to reactivate it. First, I have registered my soft e-licenser via mysteinberg and i can see it at eLicensers tab. Then, i have tried to reactivate soft e-licenser to get the new activation code. However, i couldn’t see my soft e-licenser at reactivation tab. I couldn’t use my 9.5 AI activation code at the end of the day.
I couldnt use my Cubase 10.5 elements upgrade license because e-Licenser Control Center says that i have no license available which can be upgraded. So i sent an e-mail to the Steinberg Support, and explained my situation with all of the necessary attachments 2 weeks ago. However, i have got no response from a real person that is in Steinberg crew except bots. This situation is frustrating and it costs me lots of time.
So i want a full refund. I hope you don’t close your eyes to this topic that you did before to my e-mail.