Hi. I purchased a license for Elements on 11 June. I really wanted the Artist edition but encountered problems with the dongle as soon as I plugged it in so I decided to get Elements first and upgrade later. It’s a DCOM issue. I’ve been waiting for you to resolve this issue but decided not to wait any longer. It has been nearly a month and I still can’t use Cubase on my computer. The tech I spoke with this Monday said Cubase will not run on my computer. I want a refund. I wrote to USA yamaha on Monday and haven’t heard back. Could somebody please contact me and explain the procedure for a refund?
I am customer #111327154