Register ELicenser

My Cubase 6 elements works well with ELicenser. Unfortunately, I removed My Product record from My Steinberg site. When I try to register ELicenser, I receive the message “This eLicenser number has already been registered by another user”. Can I register my ELicenser in the site?

but contact steinberg support for this kind of things.
and be patient
this is not high priority since everything is working
but the forum can not solve these issues

kind regards,