Registered products disappeared from Mysteinberg

I submitted a report of a broken eLicenser (mine just stopped working one day - light still lights up but control center says it is “broken”), ordered a new eLicenser and got a 24 hour temp code, but when I look in Mysteinberg page, all the products I used to see there are gone.

Please tell me this is normal and the system didn’t just purge all my registered products? I am going to go nuclear if this is the case.

Hi,

No, this is not normal. Are you sure you are logged in with the correct username? Can you see the USB-eLicenser with the correct number?

Please contact Steinberg support to clarify.