I purchased CI Vertigo Strings. Followed the download process using the Download Assistant. When I click “Open” button, the Library Manager doesn’t launch to register the library. Some steps I’ve tried:
- Verified that vtsound file was in the default download location
- Installed latest Download Assistant (1.15) and retried registration process
- Activated license in eLicenser app. No issue. Repeated download and Open process. Library Manager still doesn’t start
- Launch Library Manager so that it was running when clicking the Open button for Vertigo Strings in Download Assistant. Still no registration.
While searching the forum for help, I found similar issues for other CI sound libraries and noted that Alto Glockenspiel had a v2 update. Downloaded that library file in the Download Assistant and when I click on Open, Library Manager ran and registered the new version of that sound library.
To me, it seems like Library Manager doesn’t acknowledge the Vertigo Strings registration request from Download Assistant during the API call, although I’m only guessing that the name of the product is passed from DA to LM. Any ideas?