registration

i’m sorry if this an old topic but i had to reformat and am having big trouble getting registered…i put in a support request and i got a message saying it will take a very long time to get to me…but i have limited grtace period left …so i hope someone can help me…when i go to register …it won’t recognize my soft licence doggle even thought i freshly install the licnce software that u have to download…i is current and the eleincener is not recognizing it…can someone please help me…hopefully frm stienberg but i am kinda despreta and would apreciata any help…i have been using cubase for 10years this has always been very difficult to get cubase registered but this may be the worse yet…