Reimaged computer before I deactivate! How do I recover?

Dorico
1

Hello, as part of our annual lab refresh, we reimaged our computers, but didn’t deactivate first. When trying to deactivate now, the option is not available.

How do I get this resolved? I called Yamaha support (for US), but not sure they are going to get us to the right place.

TIA

2

Welcome @License_Admin!
Did you try to deactivate in the public Steinberg Site? (Sign in)

3

Hello, yes I tried that after the techs reimaged the machines. Sort of got our order mixed up.

Dorico deactivate
Dorico deactivate831×458 32.2 KB

4

Hello @License_Admin - could you try again now? If you need them all removed, let me know and I can do that for you to save bumping into this issue again. (Removing using the web admin is rate limited)

5

Thank you, that took care of my request.