REMOVE DOES NOT WORK ON MY eLicenser

I have the latest eLicenser as of today and i still can not remove my soft license which is years old and unnecessary.
I can transfer etc but i can not remove. The remove in the menu is greyed out.

bump.
Same thing here, on Mac.

I can’t remember exactly how, but I had the same issue. I had to go my account at Steinberg to remove the old soft license.