Requests for support

Hi I just bought (Sep 2013) a Steinberg CI2+ and it was bundled with Cubase Essential 5. I’ve sent a couple of requests to Steinberg on-line support 4-5 days ago but still haven’t had a reply. Can anyone tell me how long they usually take to get back to a request?

My Cubase Essential 5 came without a USB dongle however the vendor is saying it doesn’t need one. I can’t seem to install the software with the activation code only! :frowning:

I am a complete newbie so I’d welcome any help or advice available here.

Iain

Have you installed the lastest eLCC?

http://www.elicenser.net/en/latest_downloads.html

Hi Scab
yes I’ve done that, and also the support file thingy they also say to try. I suppose it boils down to “Is it possible to install Cubase Essential 5 without an eLicenser dongle?” If it’s not I’ll be sending the product back to the guy I bought it from.

No, it´s not possible to run Cubase Essential 5 without a USB eLicenser…

i concur, my Cubase ai4 —if i understand correctly— was among the latest versions to not require USB licensing. sowwyy… ~S~