June 16, 2022, 11:37am
I am trying to obtain a new access code to resell my Cubase 12 license and I am following instructions from this page
Nevertheless, I have no such options as written in instructions
Select the option “Other request (not for technical support)” at the bottom and click “Next”.
Select “Request for change of ownership -
Steinberg Licensing” from the pull-down menu.
Instead there is a button labeled Steinberg Distributors. So am I supposed to write an email to an appropriate distributor instead? I am based in the Czech Republic.
Did you follow the links and go through the list of distributors? There is a support email address for Czech Republic and Slovakia.
Another option you could try is to send email to info at steinberg dot net. I did that couple of times and it was treated like a support ticket. (I am also from a country with no direct support)
@Martin.Jirsak or @Ben_at_Steinberg knows how to proceed in this case.
Sorry, Cubase 12 is not part of the “How-to-resell-Steinberg-software-Resale-Wizard” article. This one was written for the Soft-/USB-eLicenser based products.
It was updated. There is an option for the new Steinberg licensing. But it requires submitting a support ticket. I guess this is the problem… How to submit the support request?
June 17, 2022, 12:34pm
Thank you both for your reactions. Yes, the new licensing mechanism should be included as seen on this screenshot:
As Misohoza mentioned the problem is that the process requires a submitting a support request, but this is not available for the Czech Republic. I have sent an email to the Czech support but I have not recieved an answer so far.
June 17, 2022, 1:06pm
Did you follow the wizard steps?
A support ticket is not required, and there’s a big red button on the Steinberg Licensing step that sends an email message, and the email address itself is displayed there also.
Do you see it?
Interesting… Yesterday, the instructions were to create a support ticket but
@steve is right.
June 17, 2022, 1:49pm
Looks like we’re seeing live website updates from the SB team, which is faster than fixing, submitting for approval, waiting for a separate department to make the actual edit etc., etc., etc