Restarting the software

Hi ,
I am trying to run the software after resetting the computer data and reinstalling.
Unfortunately, the product key I purchased does not work when entering the software, even though I have a valid license.
Would love your help

Hi and welcome to the forum,

Which edition of Cubase 10 do you use, please? Is it Cubase Pro, Artist, Elements, LE or AI?

If you are talking about Cubase Elements/LE/AI and you are using Soft-eLicenser, go for the Reactivation, please. If your license sits on the USB-eLicenser (Cubase Pro and Artist by default, or you transferred your Elements/LE/AI license to the USB-eLicenser), just plug the USB-eLicenser in and you are ready to go.


Then go for the reactivation as mentioned above, please.


Please blur the code at the screenshots.