Retrologue 2.2.50.249 and Falcon are both suddenly crashing Cubase 11, in windows 10, 21h1

Cubase
1

I can understand that UVI Workstation, and UVI Falcon and Cubase 11 (and cubase 10, and 9) have a long and rocky history.
However, as of today, REtrologue 3 which had been working fine, the VST3 version at
C:\Program Files\Common Files\VST3\Steinberg\Retrologue is causing a memory out of bounds (access violation or windows security policy violation, accessing memory outside its accepted area) access, which is causing Cubase 11 pro to crash at startup.

Cubase 11.0.41 pro
UVI Falcon latest (as of feb 2022) installed then removed again.
Windows 10 version 21H2 19044.1566

Retrologue termination is weird, and does not generate a dump file that can be analyzed, but the other one did generate a simple A/V and a crash dump (for falcon)

These files just started crashing cubase and I wonder if a recent windows update may have changed some API that is breaking a variety of plugins.

Recent updates via wmic qfe list:

c:> wmic qfe list
Caption CSName Description FixComments HotFixID InstallDate InstalledBy InstalledOn Name ServicePackInEffect Status
Microsoft Support BEASTMODE-W10 Update KB5009467 NT AUTHORITY\SYSTEM 1/26/2022
Feature Update through Windows 10, version 20H2 Enablement Package - Microsoft Support BEASTMODE-W10 Update KB4562830 NT AUTHORITY\SYSTEM 4/17/2021
KB4577586: Update for the removal of Adobe Flash Player: October 27, 2020 - Microsoft Support BEASTMODE-W10 Update KB4577586 NT AUTHORITY\SYSTEM 6/3/2021
https://support.microsoft.com/help/4580325 BEASTMODE-W10 Security Update KB4580325 NT AUTHORITY\SYSTEM 4/18/2021
KB5000736: Featured update to Windows 10, version 21H1 by using an enablement package - Microsoft Support BEASTMODE-W10 Update KB5000736 NT AUTHORITY\SYSTEM 6/3/2021
KB5003791: Update to Windows 10, version 21H2 by using an enablement package - Microsoft Support BEASTMODE-W10 Update KB5003791 NT AUTHORITY\SYSTEM 1/15/2022
February 15, 2022—KB5010415 (OS Builds 19042.1566, 19043.1566, and 19044.1566) Preview - Microsoft Support BEASTMODE-W10 Update KB5010415 NT AUTHORITY\SYSTEM 2/18/2022
BEASTMODE-W10 Update KB5006753 NT AUTHORITY\SYSTEM 11/10/2021
BEASTMODE-W10 Update KB5007273 NT AUTHORITY\SYSTEM 12/14/2021
BEASTMODE-W10 Update KB5009636 NT AUTHORITY\SYSTEM 1/26/2022
BEASTMODE-W10 Security Update KB5011352 NT AUTHORITY\SYSTEM 2/9/2022
BEASTMODE-W10 Security Update KB5005699 NT AUTHORITY\SYSTEM 9/30/2021

2

upload crash dump files?

3

None were generated by the Retrologue crash. Uploading a falcon crash.
falcon crash Cubase 11.0.41.448 64bit 2022.2.19 14.27.04.024.zip (389.2 KB)

I put retrologue back in place one more time and the blacklist function (which has not been accurately doing its job, thus my need to use WinDbg) decided to come back out of hiatus and actually blacklist things.

So, after years of over-blacklisting in cubase 10, I have become used to sorting things in WinDbg these days as the blacklist is no use.

4

no need to zip these, btw

1 Like
5

They are 1500 kb unzipped, 390 kb zipped, seems friendly to zip eh?

6

Only if they’re too big to upload. Zipping only adds an extra step to loading them

7

Have you already eliminated corrupt prefs?

8

I did launch with the preferences NOT loaded, and it did not change the crash.

9

And with 3rd party VSTs or no?

10

Guitar rig is the crash in the dump you uploaded. I thought you are using Windbg preview?

STACK_TEXT:  
00000000`0014e3f8 00007ff8`9380f49b     : 00000000`0000b526 00000000`0014e500 00000000`0014f340 00000000`d6445f50 : Guitar_Rig_6+0xf3fa99
00000000`0014e400 00000000`0000b526     : 00000000`0014e500 00000000`0014f340 00000000`d6445f50 00000000`0014f370 : Guitar_Rig_6+0xf2f49b
00000000`0014e408 00000000`0014e500     : 00000000`0014f340 00000000`d6445f50 00000000`0014f370 00000000`8b518590 : 0xb526
00000000`0014e410 00000000`0014f340     : 00000000`d6445f50 00000000`0014f370 00000000`8b518590 00006087`b6a63200 : 0x14e500
00000000`0014e418 00000000`d6445f50     : 00000000`0014f370 00000000`8b518590 00006087`b6a63200 00000000`00000000 : 0x14f340
00000000`0014e420 00000000`0014f370     : 00000000`8b518590 00006087`b6a63200 00000000`00000000 406f8000`00000000 : 0xd6445f50
00000000`0014e428 00000000`8b518590     : 00006087`b6a63200 00000000`00000000 406f8000`00000000 c07b0000`00000000 : 0x14f370
00000000`0014e430 00006087`b6a63200     : 00000000`00000000 406f8000`00000000 c07b0000`00000000 00000000`8d5d21f0 : 0x8b518590
00000000`0014e438 00000000`00000000     : 406f8000`00000000 c07b0000`00000000 00000000`8d5d21f0 00000000`5880af00 : 0x00006087`b6a63200


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  Guitar_Rig_6+f3fa99

MODULE_NAME: Guitar_Rig_6

IMAGE_NAME:  Guitar Rig 6.dll

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_Guitar_Rig_6.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release
11

Retrologue crash reproduced without third party VSTS

12

That’s interesting, I thought that was the .dmp for the falcon one.

I still have guitar rig 6 and it’s not crashing, it stopped crashing after removing the falcon dll.

All of these are versions that have run with no problems for weeks, but I do have recent windows updates. I’m attempting removing those.

13

Well it could be user layer stuff that’s causing this, like settings of something, and not an executable, dll or otherwise.