Retrologue Preset Bug

First of all, when I updated Cubase to 11, none of the Retrologue presets were there, so I had to reinstall them with the manager.
Now, like you can see in the video, when I open one of the preset browsers, I see no presets there. But when I open the other one, all of them are there.

Any idea what’s going on?

I’m on a Mac, Mojave 10.14.6

@Jan_Riesener Sorry if I wasn’t supposed to tag you. I saw your name in a different thread and since no one has reacted to this one, I wanted to make sure someone sees it.

Hi, I have exactly the same problem here. Any help?

Hi Joerg! I did receive an email from the support, suggesting to try and delete the user preferences or something similar but that seemed too time-consuming plus I was in the middle of some projects so I never did it. Not sure if that would help. I can forward you the email and you can try if you’re interested.

Yes, thank you, please send it to me!