I’m disappointed in the Russian Yamaha Support (your official distributor and support center)
I tried to get in touch with it to resolve software bug (as I think) but looks like technical support officer does not have the required qualifications (or do not want) and not respond to the topic of my issue. A quick response off-topic and just ignoring my emails with issue clarifications.
Where I can get useful e-support of your Premium Media Production System - Nuendo 10.5?
Thank you for your reply! Sure, 10.3 correct version )) Confused with Cubase 10.5 which I have too.
The distributor/support center is not capable of resolving software bugs
Hm… I thought I should report about all bugs to the local distributor as it informed in “MySteinberg” account, tab “My Support” - “Individual support for you is provided by one of our Steinberg distributors. Please find a list of distributors on this page:” which actually do not provide support and just ignore requests.
I hope you can help, thank you!
Sometimes I works with a lot of audio content provided as STEREO TRACKS even if a signal inside is MONO, so I use “Multi-Channel to mono…” function in this cases, but I found, that automatically generated MONO tracks are differ from added MONO tracks by hands “Add new mono track”.
Generated MONO tracks perceived by VST plugins as STEREO which in turn leads (in some cases) to strange sound artifacts like overload signal followed by a complete shutdown of that channel. I prepared a video to show what “difference” I mean, private YouTube link:
I tried to change STEREO setting (right top corner of plugin window) to “MONO Default” but with no luck.
So I thought it should be software problem because similar MONO track perceived as different for VST Plugins.
Could Steinberg fix this thing or explain me what am I doing wrong?
Mac OS X 10.14.6
MacBook Pro (15-inch, 2017)
2,8 GHz Intel Core i7
16 ГБ 2133 MHz LPDDR3
Radeon Pro 560 4 ГБ
Intel HD Graphics 630 1536 МБ
yes, sure, but I would like to split provided by client STEREO file for two MONO. especially when there is a large working library provided by the client and all the files in it are stereo, but some of them have a mono signal.
if you told about generated automatically MONO tracks by using “convert function” then NO, the tracks looks like MONO but VST plugins perceived it as STEREO. I did video about…
It was a point of topic first and after Timo explain me that I can get support right here. What should I do and where should I found a support when official Russian Support just ignore me?! Is this normal support behavior? I wouldn’t have started this topic if all works as expected. Agree?