# Safe Start Mode dialog Does not open

**URL:** <https://forums.steinberg.net/t/safe-start-mode-dialog-does-not-open/144546>\
**Category:** Cubase\
**Tags:** cubase-10, issue\
**Created:** [March 22, 2020, 10:36am UTC](https://forums.steinberg.net/t/safe-start-mode-dialog-does-not-open/144546 "2020-03-22T10:36:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Chikitin](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/chikitin/32/93745_2.png) [@Chikitin](https://forums.steinberg.net/u/Chikitin)\
**Post date:** [March 22, 2020, 10:36am UTC](https://forums.steinberg.net/t/safe-start-mode-dialog-does-not-open/144546/1 "2020-03-22T10:36:40Z")

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Hi,

I launch Cubase, and when the splash screen appears, hold down Ctrl/Cmd-Shift-Alt, however, the cubase does not show the safe start mode dialog, instead it show this?  
 ![Screen Shot 2020-03-22 at 6.30.54 AM.png](https://europe1.discourse-cdn.com/steinberg/original/3X/9/2/92b9b2fdf9fc619a2cece47fb80c5631eebafb51.png)  
Any one experiencing this please?

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**Author:** ![Martin.Jirsak](https://avatars.discourse-cdn.com/v4/letter/m/85f322/32.png) [@Martin.Jirsak](https://forums.steinberg.net/u/Martin.Jirsak)\
**Post date:** [March 23, 2020, 11:52am UTC](https://forums.steinberg.net/t/safe-start-mode-dialog-does-not-open/144546/2 "2020-03-23T11:52:41Z")

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Hi,

It’s too late. Please hold down Ctrl/Cmd-Shift-Alt immediately after you double-click Cubase icon.

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<div class="post-metadata">

**Author:** ![Chikitin](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/chikitin/32/93745_2.png) [@Chikitin](https://forums.steinberg.net/u/Chikitin)\
**Post date:** [March 23, 2020, 1:42pm UTC](https://forums.steinberg.net/t/safe-start-mode-dialog-does-not-open/144546/3 "2020-03-23T13:42:43Z")

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Thanks martin, in my case “immediately” Cmd-Shift-Alt must be pressed and before splash screen starts. Not as what is stated in the Manual.